Terms of Trade

All prices listed are GST inclusive

Secure online payment options are via Visa/Mastercard, Paypal, Direct Credit or Cheque. Confirmation of payment will be sent to you via e mail.

Please Note: Membership to Paypal not required for on line credit card payments, click on the "Credit Cards" link below "Join Paypal" once you enter the on line payment facility.

Phone orders are also welcome via our toll free number 0800 624 531. Payment options for phone orders are either via Mastercard/Visa or Direct Credit. Credit card payments are processed via the ASB Bank secure merchant facility & a PDF copy of the tax invoice will be sent to you via e mail once payment processed.
You can also contact us via e mail letterboxwarehouse@xtra.co.nz   Please remember to provide your contact phone number, delivery address & a product code referance with your e mail.

All products listed are available ex. stock for immediate delivery except for multi units, custom colours/designs or bulk orders. Delivery is usually within 1-3 working days dependant on location. For bulk orders please contact us for confirmation of delivery time.

If product is out of stock a notice stating "Out of Stock" will be listed next to a product. In the unusual event where a product has been charged out & is no longer available the customer will be advised immediately & a full refund will be administered on request.

All products carry a guaranteed against poor quality or workmanship, see "Product Guarantee/Warranty" page for full terms & conditions.

Returns for credit accepted within 7 days from the date product delivered except for custom colours or designs & multi units designs. These products are covered by the "Product Guarantee/Warranty" terms & conditions. Returned product must be in as new condition & in the original packaging. Return freight costs will be customers responsibility unless product is faulty or incorrect product supplied. 

If you have any further queries please do not hesitate to give us a call on the toll free number 0800 624 531 or E Mail: letterboxwarehouse@xtra.co.nz   

Thank You